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| | | Workshop title : | | Remote Management | | | Workshop reference : | | 323 / V1.0 | | | Duration : | | 2 days | | | Language : | | English, French | | | Why, Who and What ? | | | How do you manage employees who you can't see all the time, or even some of the time? It is well-known that employees who are not physically near to their managers don't get the same amount of time and attention as those employees who sit close by. This course is for managers and team leaders whose direct reports are located in other locations, and who want to be able to communicate more effectively with them. Remote management has become a great way of increasing your personal effectiveness and time management, if it is done correctly. The course is full of fun, practical, interactive and remote exercises. | | | Module | | Key Development Areas | | | Remote management versus proximal management | | Blowing away the assumptions of remote management! | | | Benefits of remote management | | Understanding how remote management can increase time efficiency and communication | | | Talking over the phone | | Assumptions about phone communication Telephone etiquette Making the telephone work for you | | | Structuring conversations | | Depending on the type of conversation, setting agenda, objectives Pacing your time together Planning actions and commitments | | | Listening skills: they key to telephone communication | | Bringing your listening skills up several levels to be able to communicate effectively over the phone | | | Individual communication styles or preferences | | Using meta programs or individual preferences in processing information, and adapting to others' preferences | | | Practise situations | | Opportunities to practise new skills in different situations with different media | | | Team meetings and technology | | Using up-to-date technology for remote team meetings | | | | | | | | | | | | | | | | | | | | | | |
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